Event

Consumers and the financial services industry: who needs to be tamed, shamed or blamed?

Speakers:
Andy Love MP Doug Taylor, Which? Anthony Thomson, Chairman, MetroBank Maggie Craig, Director of Life and Savings, ABI
Chair: John Springford, Senior Researcher, Social Market Foundation
Government has taken up the cause of the consumer in its latest round of financial services reforms. They stress that competition will enliven the UK’s stagnant financial industry but this depends on active consumers. The FSA is suggesting it will get tough earlier with providers who put out ‘toxic’ products, like payment protection insurance. But how will it choose between those consumers who find a product ‘toxic’, and those who think it hits the sweet spot?Speakers:
Andy Love MP Doug Taylor, Which? Anthony Thomson, Chairman, MetroBank Maggie Craig, Director of Life and Savings, ABI
Chair: John Springford, Senior Researcher, Social Market Foundation
Government has taken up the cause of the consumer in its latest round of financial services reforms. They stress that competition will enliven the UK’s stagnant financial industry but this depends on active consumers. The FSA is suggesting it will get tough earlier with providers who put out ‘toxic’ products, like payment protection insurance. But how will it choose between those consumers who find a product ‘toxic’, and those who think it hits the sweet spot?Speakers:
Andy Love MP Doug Taylor, Which? Anthony Thomson, Chairman, MetroBank Maggie Craig, Director of Life and Savings, ABI
Chair: John Springford, Senior Researcher, Social Market Foundation
Government has taken up the cause of the consumer in its latest round of financial services reforms. They stress that competition will enliven the UK’s stagnant financial industry but this depends on active consumers. The FSA is suggesting it will get tough earlier with providers who put out ‘toxic’ products, like payment protection insurance. But how will it choose between those consumers who find a product ‘toxic’, and those who think it hits the sweet spot?Speakers:
Andy Love MP Doug Taylor, Which? Anthony Thomson, Chairman, MetroBank Maggie Craig, Director of Life and Savings, ABI
Chair: John Springford, Senior Researcher, Social Market Foundation
Government has taken up the cause of the consumer in its latest round of financial services reforms. They stress that competition will enliven the UK’s stagnant financial industry but this depends on active consumers. The FSA is suggesting it will get tough earlier with providers who put out ‘toxic’ products, like payment protection insurance. But how will it choose between those consumers who find a product ‘toxic’, and those who think it hits the sweet spot?

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