A confidence crisis? Restoring trust in financial services

Chris Leslie MP, Shadow Financial Secretary Hany Fam, President – UK & Ireland Division, MasterCard Chris Pond, Head of Consumer Affairs, FSA (and report contributor) Martin Lewis, MoneySavingExpert.com John Springford, Senior Researcher, SMF (and collection editor)
Chair: Ian Mulheirn, Director, SMF
In the wake of the banking crisis and subsequent recession, the SMF are publishing a new report that explores consumer trust in the financial services industry. The culmination of seven months’ work, A confidence crisis? Restoring trust in financial services presents evidence from a major poll on consumer trust, and suggests policies to improve consumer financial outcomes.
Following on from two SMF roundtables earlier in the year, this launch events will be an opportunity to discuss the causes of the decline in public trust in the financial services industry and policies to restore it.
Other contributors to the report include:
Brian Pomeroy, former Chair, Financial Inclusion Taskforce
Michael Skapinker, Financial Times
Lord David Lipsey, former Political Editor, The Economist
Peter Vicary-Smith, Chief Executive, Which?
Adam Phillips, Chair, Financial Services Consumer Panel
Professor Jonathan Michie, University of Oxford