Branching Out: The evolution of retail banking


Steve Cooper, Head of Personal & Business Banking, Barclays UK
John Fingleton, Former Chief Executive, Office of Fair Trading
Christine Farnish, Chair, Peer2Peer Finance Association
Nick Waugh, Citizens Advice


Emran Mian, Director, Social Market Foundation

Branching Out draws on a new SMF/ComRes survey of bank customers and explores the potential for disruptive innovation and increased competition in banking through online and mobile channels, which has already been seen in other retail sectors, and the challenges involved in securing these.

This research is kindly supported by Barclays.

See our Storify for all the coverage from the launch here.