Balancing Bricks & Clicks: Understanding how consumers manage their money

This event launched an SMF report on how consumers manage their money, and in particular the balance of bank branches and digital services within this.

This research and launch event are kindly supported by the Post Office.

Stephen Hammond MP, Treasury Committee
Lord Kirkwood of Kirkhope, Commissioner, Financial Inclusion Commission
Katie Evans, Economist, Social Market Foundation
Nick Kennett, Group Director, Financial Services, Post Office

Claer Barrett, Personal Finance Editor, Financial Times

The way we manage our money is changing fast. With smartphones becoming more powerful and more ubiquitous, innovations allowing us to manage our finances on the go are likely to keep coming. But bank branches remain important and our previous research shows that more than half prefer to use these over other methods available. Our latest research shows access to branches remains important as a route to financial advice, with significant implications for the financial capability and inclusion agendas.


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