There are very few activities in our modern lives that can be undertaken without the movement of information from one place to another. Nowhere is this truer than in our interactions with government.
Without effective use of information, public service delivery is slow, inefficient and expensive. Yet, until recently, improving the government’s use of information had not been a priority. However, with increasing expectations among the public for more convenient and joined up public services, the government has realised that more and better information sharing is the key to efficient and cost effective government.
There are many obstacles to be overcome before the government can achieve its objective. This report draws on a range of domestic and international evidence, and contributions from across the public sector, to explore and suggest policy solutions to the following potentially problematic areas.